Well I've had quite a few problems with these guys in the last couple of weeks. Downtime, ftp not working, hacking issues.
I've also had problems with people not being able to see my website through a new addon domain. Some people can see it, others can't. I haven't been able to work out why. During the first downtime issue I was told to login with an IP which i've just figured out is different to my original website ip. So that's been changed... not sure if it's why I'm having issues with my new addon domain and people being able to view the site.

I noticed a moment ago after logging into cpanel that my account has actually been changed as well.
I used to have "Unlimited" next to my Disk Space Available section, now it says I only have 188mb.
Also all my fantastico options are gone. There's not even a fantastico icon anymore.

It's like they've moved me to their current plans which are a lot less 'fancy' than the one I signed up for when I joined years ago.
Are they allowed to do that??

Bastyra,

Have you lodged a ticket with MD about it? Have you contacted their accounts team or support team about it?

I do not mean to sound blunt, but WHT-AU is not their "tech support" and you should be directing questions of this nature to them first

Generally companies will advise if plan changes are being made, but if they state in their Terms they can change it at any time, then thats their terms.

I'd be getting in touch with them about it and also re-reading their terms first, then taking matters from there

Regards,

Dale Evans
Manager

They are not legally allowed to switch you plans, unless they have a valid reason to/ or if you had requested it. Launch a support ticket and explain what happened. It may or may not be a accident. If they insist on being troublesome, put your foot down and swith to a better host. 188 MB is really pathetic. If they have a valid reason, they must give you a notice, at least 24hours in advance.




Hope you are well,
Jake
( Damn You hightekhosting, you beat me to the first post!!!!! )

My sister just had a work colleague run some quick tests for me, I don't really understand all myself but could this be why some people can't see my site? Here's what he said in an email:

Jake, cheers.

It's not just 188mb tho... I've already used a LOT of space, but it originally was unlimited.


Also FTP is nearly useless, every second attempt to load a directory contents fails.

Hightek, yeah I have but I haven't received a response yet regarding the changes.
I've asked them about the website issue too, but was told:
The add-on domain featherfallcreations.com has been properly set to main domain tinysouls.com only and I can see no problem with the domain also. So please check with the coding whether there is any compatibility problem when the domain is accessed in both IE and Firefox and let us know if you require further assistance.

Also I forgot to mention in my op that I'm not blaming them for the hack attempts but the lack of responsiveness of the ftp is making it hard to clean up the mess

Looks like your host has got DNS Issues. My best advice as a Host Consultant is to switch to a better company, there are MANY better ones out there who may be able to give you a better deal. By the way, NOTHING is unlimited, there is unmetered which is not counted, but everything has a limit.

EDIT: I loled at that one. There cant be a compatibility issue, if you can access it in IE, you can in FF. Check and double check you got both domains on the right name servers. Ask your host to verify them for you.


Hope you are well,
Jake

Heh Jake, yeah that response was interesting I got the impression they were just sick of my support tickets hehe.

I understand what you are saying about nothing being unlimited, but my cpanel actually said "unlimited" next to 'disk space remaining'. There were no asterisks. I don't see why they wouldn't just have the actual amount there if it wasn't unlimited.

It said the world "Unlimited'? I only ever saw two zeros, asterisks or oo. Link me to the host's site. I want to peek at the ToS, I have a funny feeling I will find some bad about why your plan got smaller (Something along the lines of hostgator).

Hope you are well,
Jake

http://www.mdwebhosting.com.au/

Yeah it actually said "unlimited" I remember I checked because I had to relocate my daughters photo/movie album to my own server and I couldn't remember how much space I was allowed. So I checked and was all "wooh handy" to my sister.

When will hosts learn that SEO hates big domains and everyone loves short domains........ Flash Menu and banner is slow.

Took me almost 2 minutes to load the TOS page on MD Webhost on a blazing fast ASDL Internode connection, scratch that, its still loading.... 3 mins later it loads. Page still loads as I read...

The MD Terms of Service looks almost the same as HostGator's TOS (http://www.hostgator.com/tos.shtml).... Some parts have been copied word from word.

Thats upgrading, not down grading, sigh...

Looks like they didnt something they arent allowed to. They didnt give you a notice.


Hope you are well,
Jake

Heh the site only just loaded for me as you typed your post.

So that means I should still have fantastico etc...

And the sites not loading again. *sigh*

Heres what I suggest you do.

1. Open a Support Ticket and explain everything that has happened. Down time, FTP, Domain Problems, etc and tell them to deal with it as you are a paying clients. The Client is always right and is number one.

2. Read the TOS, all of it, If they have a 99.9 uptime guarantee,, they are breaking it I do believe, see if they offer something for not getting 99.9 pecent or 98.9 guarantee.

3. Their site is freaking slow as hell and the ping rate isnt good either. When I ran my old host, I had no downtime except for 1 hour each week when I took the servers offline for 2 mins to re boot.

4. After your month is up, stop paying them and find a new host. Most hosts will transfer your account(s) for free to them.

5. Meanwhile, Im gonna have some fun, err.... cause some hell by emailing Security@HostGator.com and tell them that someone copied (stole) their TOS and see if they had permission too.

Hope you are well,
Jake

Cheers

I'm reading their tos now. There is something relating to migration:

Maybe they migrated me... without informing me.

Still waiting for a response to my ticket.

Cause some hell? Are you 5 years old? If anything, making comments like that is purely childish. Sure, do as you wish, but keep comments like that behind closed doors

What ??

Are you a lawyer?

Have you read their terms and conditions and no I haven't wasted my time doing that either?

Seems like you just want to jump in a troll for the sake of it and I am still trying to get over the fact you have labelled yourself as a "Host Consultant" and now as an Australian 16 year old you have a US registered Limited Liability Company (LLC) - "Coming Soon"

Some things just aren't right with you

Cheers
Angus