Where'd you get that from? Karthick clearly said they support for Netlogistics ISN'T outsourced and that it's performed right here in Sydney.

For the record, for the handful of times I've spoken to Karthick or any of the tech support staff when we had a few dedicated servers, they were more than helpful! Courteous, they also acted on support requests promptly and I never had a problem getting exact answers out of them.

I agree with this but only up to the point of a ticket ID

I don't think there is a requirement for someone to post their domain name unless say the site is unavailable and they choose to pot this in order to add to their point

A ticket number proves they are genuine and allows the host to immediately zoom in and address the issue

Problem is when they are a genuine client and use the phone for all communications but they can still provide times of calls and as suggested PM the domain to the host

Cheers
Angus

The Ticket ID provides surety to the host, the domain provides surety to the community.

Without the domain, the community won't be aware whether the host is just pimping themselves...

Usually, most service providers (myself included) create a ticket ID logging the phone call briefly stating what was discussed and what the problem was etc. This way it can be tracked down if an issue like this ever arrises.

Yeh but this guy won't provide a url, or ticket id..

i smell something suss :P

Chris

sounded a bit suss from the outset, not willing to provide URL, ticket # or even the real account name to Karthick. He gave Netlog such a bad rap but then announces that the problem has been satisfactorily resolved with netlog, and says he may have over reacted to a small and short disruption, but then goes on to say the account is under a different name, reckons netlog was still rude to him but is now content!!! split personality maybe

Of course something is suss. It's written all over it!

I'm actually surprised he hasn't hit Whingepool...although he's probably get pwnd there

i thought whingepool was a special place for whinging about AussieHQ thou, they seem to cop it constantly :S

Should maybe see if there is an account with his name on wp

Chris

Same guy?
http://forums.whirlpool.net.au/forum-user.cfm?id=109549

No disrespect Chris, but maybe you need to tread a little more carefully around these forums, especially with comments like that.

They might "cop it" as you say, but you may also notice that Michael and his team also deal with matters much the same as Karthick has....with a great deal of professionalism and you will also find that people who tend to have a go at companies are either trolls or customers who have not followed policies and methods in place in order to prevent their own situations arising.

No, this is not a defence on AHQ or Netlog once again....it is a generalised comment...afterall, we all know what WP is like...no more needs to be said on that matter

Anyway, let's not steer this OT. It's clear that the OP is not prepared to co-operate with Karthick, and considering Karthicks responses, I can only deem this thread to be as already mentioned.....either from a troll or competitor.

Cheers,

Dale

Ohh i was not in any way having ago @ AHQ but more sympathizing with them, they are constantly copping crap about issues like this and its clearly some jealous competition.

Sorry if you took it the wrong way michael

Chris

His WP profile mentions a web site, I presume to be his, Kronos Booking Solutions. A trace route locates the web site in the USoA. The server repsonds, adams.nocdirect.com which doesn't look to NL to me.

Why is it that everyone assumes that the minute a customer has a whinge about a host or an ISP that it's a troll working for another company?

Take a look at the posts that have been made. They haven't made a single reference to another hosting company, so how anyone can come to this conclusion is beyond me.

It doesn't matter how tight of a ship you run, there is always going to be someone who isn't happy with what you are doing or how they have been dealt with. Is it justified? That depends on who you ask.

I mean, if people didn't complain about the likes of MD Webhosting and Smartyhost, do you think they would have spent so much time and effort cleaning up their acts? Of course not.

Negative feedback in a public forum is often the best thing for a service-based industry like ours, as it gives the business in question the chance to show both their peers and prospective customers their level of customer service and ability to deal with these sorts of situations.

Calling "troll" and jumping on a soap box doesn't help their case though.

Hmm Some people like to pride themselves on providing satisfactory services to everyone

And the fact the guy has provided no information led people to the conclusion he may of been a fanboy of another host.

Chris

They don't assume it in every case, but this one has bells.

1. the OPs posts are contradictory (ozzie's post above sums that up already so I won't repeat)
2. despite being asked 3 times, he's still not identified himself or the account in question to the host to allow them any address of the issues even if they actually do exist.

When it walks like a duck and talks like a duck, it's inevitable someone is going to call it a duck.