I've got 2 sites with them, one has logged 73 hours of downtime so far in May and has been dead since yesterday. No response from them to trouble tickets or emails. Anybody else in teh same boat or know anything?

Been holding off moving these sites to my own hosting services cause there are several months left in the plan, but methinks now its time to move them. :\

All back up now (has been for awhile), apparently they moved the server this particular site was on to a new data centre.

Sounds like a long drive

Conexim,

Im sure the servers were there before 72 hours but dont forget they had to change IP address get there name servers kicking through again etc

Regards
Phillip

Moving between datacenters can be done with no downtime to client sites if you don't have to drive the server around

Yes but it will also cost double the money because you would have to buy servers and move clients to new servers in new datacenter right?

Regards
Phillip

That's right Choppy, or keep half in the old DC and squeeze everyone onto those, then move the other half, and transfer all sites to the new DC wait till propagation is complete and then move the other half and put them all back on the servers they where on. But anything calling your shared SSLs etc would be buggered until you went back on the server the site was originally on.

The quickest would be the midnight unplug, drive and plug in. Helps if you have seperate DNS servers so they are up and running in the new DC before you move.

Naturally these things never go to plan either, you could do trial runs and time it to 2 hours every time, but on the day it's a different story.

CPW-Carl, The least they should have done is inform you of the move and to expect some downtime?

Jeff.

Jeff,

You know your not to bad Taking my side on alot of things i see eheheh

Regards
Phillip

Yep, and that is exactly what gave me the ****s big time. From what I've been told by them since making my original post in this topic, it was an unexpected outage with their current bandwidth provider that prompted the move.

So that means they didn't have time to forewarn everybody. Maybe they should have waited for the outage to pass, and then warned everybody and done it in an organised fashion, I don't know.

In these situations, a lack of communication has to be the absolute worst thing they can do. Hell the NAC was on fire the other day (or reported to be at least), and I was less concerned about accounts there because I was informed as to what was going on.

Oh well, live and learn, I suppose all I can try to do is not repeat these mistakes with my own clients now that we offer hosting services.

They didn't have time to warn customers haha nice one