I guess the heading says it all folks... Crucial Paradigm or Panthur for Reseller Hosting? Of course any other suggestions considered.

Why don't you just buy 2 or three dedicated servers and co-located them in a datacentre, that way you won't need to worry and you'll own the hardware.
Or if you don't have the experience or the budget, go with Panthur for hosting, Adam is a moderator here and he knows his stuff.

I would second that, Panthur are great, i've been using them with no problems at all.

Have a look at Crucial's support offer, see their contact page
This is the reason I went with Panthur. I was considering between Crucial and Panthur when I moved my reseller account.

I want to speak with support that is based in Australia not to be put offshore to a call centre or to deal with offshore online chat support, or worse for the hosting provider business to shut down over weekends or holidays. If I wanted that I'd probably host my Aussie accounts with Hostnine still.
There has been a small hiccup with uptime because of a hardware issue with Panthur since I signed with them, it was a few hours, but you know what they posted the whole process so that I could do the same as a reseller. I have solicitors and ecommerce sites on my books so it was great to be able to relay the progress to these customers who literally run of their sites.

I look at support and reliable service and then I consider what I get for my dollar. I like the package I am with at Panthur, I can buy cheaper, off shore tho, but I feel that I can not get better service for my dollar. I need to factor what my hourly rate is worth and having Panthur support is cheap in my opinion.

Cheers
Michelle

Hi Michelle,

According to Crucial's contact page:

"Email Support: Enquiries submitted via our support desk should receive a response within 30 minutes, 24 hours a day, 365 days a year."

That is very reasonable for any web host offering business web hosting. They have even specified a response timeframe. Many other web hosts won't specify a support response timeframe.

Cheers,

Shaun

Fair call Shaun, that is very true, I was just noting what nudged me one way over another, I want what seemed to me more personal support. I have had 24/7 email and chat support with other hosting providers, I was guaranteed of a response within a time frame and said response was most often a generic answer out of hours, it was sometimes difficult but eventually efficient.
I prefer the personal experience I found with Panthur, I could speak easily with them by phone when setting up and since that have had easy and timely support contact.

Crucial are Monday to Friday phone support, as I read it, most down times or events seem to have happened unluckily for me on weekends. No shots at Crucial just passing on one of the things I used to decide on my choice of reseller hosting.

24/7 phone support by my hosting supplier is worth money to me for peace of mind but is rarely needed to be honest unless you have had a catastrophe of some sort.

I've contacted their helpdesk and gotten quick turnarounds with correct information provided quite a few times previously. Even for outsourced support, whoever they have seems to have some technical knowledge.