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14-08-2014, 11:22 AM #1PANTHUR - Technical Support/Customer Service
Want the luxury of working from home? or within our head office located in Doncaster, Melbourne. This is an excellent opportunity for a passionate individual to join one of Australia's fastest growing web hosting providers. PANTHUR is a web hosting company in business for over 5 years based in the eastern suburbs of Melbourne, we are a small team with the passion to deliver flexible and scalable services. These services include web hosting, domain names, security essentials, and customized hosting environments.
Responsibilities & skills required:
- Respond to telephone, email and live support requests;
- Technical support & account billing requests;
- Strong understanding when troubleshooting Web, DNS and MySQL server issues;
- Knowledge & fundamentals of web hosting and domain name registrations;
- Troubleshooting and diagnostics skills;
- Strong skills and experience with cPanel/WHM;
- Strong skills and experience with UNIX/Linux.
- Strong understanding of FTP, Apache, DNS, MySQL, Email, SSH, BIND, TCP/IP, Linux, cPanel/WHM;
- Excellent verbal and written communication skills;
- Must speak and write fluent English;
- Strong problem solving and analytical abilities;
- Flexibility and ability to adapt to changing circumstances;
- Ability to work and communicate effectively in a small team;
- Ability to work independently with initiative.
Highly Desirable additional skills:
- Knowledge of web programming languages such as PHP, MySQL, Java, XHTML, Bash, Perl, Python etc;
- Good eye for design using Adobe Illustrator & Photoshop;
- Strong understanding of TCP/IP networking;
- Knowledge in other control panels such as Plesk, Helm, DirectAdmin, ISPConfig etc.
What We Love to See?
- Strong interest in technical support;
- Dedication and focus on the outcomes for the team and Company;
- Strong aptitude for learning new skills and ability to learn software products quickly;
- Ability to thrive in a busy and ever changing environment;
- A history of being a high achiever.
**** Please do not apply for this position if you do not have a thorough understanding of cPanel/WHM ****
Whilst we enjoy a fun loving culture, we do set high standards when it comes to our employees. If you think you have got what it takes to be a part of the team, shoot through your CV. All resumes/communication can be sent directly to email@example.com
Last edited by panthur; 14-08-2014 at 11:24 AM.█ PANTHUR - Fast, Secure & Reliable
█ Australian Web Hosting, Reseller Hosting, SSL Certificates & Domain Registration.
█ REAL 24/7 Sales & Support - Phone us anytime on (03) 9017 2931
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