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    Registered Provider panthur's Avatar
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    Apr 2010
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    PANTHUR - Technical Support/Customer Service
    Want the luxury of working from home? or within our head office located in Doncaster, Melbourne. This is an excellent opportunity for a passionate individual to join one of Australia's fastest growing web hosting providers. PANTHUR is a web hosting company in business for over 5 years based in the eastern suburbs of Melbourne, we are a small team with the passion to deliver flexible and scalable services. These services include web hosting, domain names, security essentials, and customized hosting environments.

    Responsibilities & skills required:

    • Respond to telephone, email and live support requests;
    • Technical support & account billing requests;
    • Strong understanding when troubleshooting Web, DNS and MySQL server issues;
    • Knowledge & fundamentals of web hosting and domain name registrations;
    • Troubleshooting and diagnostics skills;
    • Strong skills and experience with cPanel/WHM;
    • Strong skills and experience with UNIX/Linux.


    Key Competencies:

    • Strong understanding of FTP, Apache, DNS, MySQL, Email, SSH, BIND, TCP/IP, Linux, cPanel/WHM;
    • Excellent verbal and written communication skills;
    • Must speak and write fluent English;
    • Strong problem solving and analytical abilities;
    • Flexibility and ability to adapt to changing circumstances;
    • Ability to work and communicate effectively in a small team;
    • Ability to work independently with initiative.


    Highly Desirable additional skills:

    • Knowledge of web programming languages such as PHP, MySQL, Java, XHTML, Bash, Perl, Python etc;
    • Good eye for design using Adobe Illustrator & Photoshop;
    • Strong understanding of TCP/IP networking;
    • Knowledge in other control panels such as Plesk, Helm, DirectAdmin, ISPConfig etc.


    What We Love to See?

    • Strong interest in technical support;
    • Dedication and focus on the outcomes for the team and Company;
    • Strong aptitude for learning new skills and ability to learn software products quickly;
    • Ability to thrive in a busy and ever changing environment;
    • A history of being a high achiever.


    **** Please do not apply for this position if you do not have a thorough understanding of cPanel/WHM ****

    Whilst we enjoy a fun loving culture, we do set high standards when it comes to our employees. If you think you have got what it takes to be a part of the team, shoot through your CV. All resumes/communication can be sent directly to careers@panthur.com.au
    Last edited by panthur; 14-08-2014 at 12:24 PM.
    PANTHUR - Fast, Secure & Reliable
    █ Australian Web Hosting, Reseller Hosting, SSL Certificates & Domain Registration.
    █ REAL 24/7 Sales & Support - Phone us anytime on (03) 9017 2931
    http://www.panthur.com.au

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