Want the luxury of working from home? or within our head office located in Doncaster, Melbourne. This is an excellent opportunity for a passionate individual to join one of Australia's fastest growing web hosting providers. PANTHUR is a web hosting company in business for over 5 years based in the eastern suburbs of Melbourne, we are a small team with the passion to deliver flexible and scalable services. These services include web hosting, domain names, security essentials, and customized hosting environments.

Responsibilities & skills required:

  • Respond to telephone, email and live support requests;
  • Technical support & account billing requests;
  • Strong understanding when troubleshooting Web, DNS and MySQL server issues;
  • Knowledge & fundamentals of web hosting and domain name registrations;
  • Troubleshooting and diagnostics skills;
  • Strong skills and experience with cPanel/WHM;
  • Strong skills and experience with UNIX/Linux.


Key Competencies:

  • Strong understanding of FTP, Apache, DNS, MySQL, Email, SSH, BIND, TCP/IP, Linux, cPanel/WHM;
  • Excellent verbal and written communication skills;
  • Must speak and write fluent English;
  • Strong problem solving and analytical abilities;
  • Flexibility and ability to adapt to changing circumstances;
  • Ability to work and communicate effectively in a small team;
  • Ability to work independently with initiative.


Highly Desirable additional skills:

  • Knowledge of web programming languages such as PHP, MySQL, Java, XHTML, Bash, Perl, Python etc;
  • Good eye for design using Adobe Illustrator & Photoshop;
  • Strong understanding of TCP/IP networking;
  • Knowledge in other control panels such as Plesk, Helm, DirectAdmin, ISPConfig etc.


What We Love to See?

  • Strong interest in technical support;
  • Dedication and focus on the outcomes for the team and Company;
  • Strong aptitude for learning new skills and ability to learn software products quickly;
  • Ability to thrive in a busy and ever changing environment;
  • A history of being a high achiever.


**** Please do not apply for this position if you do not have a thorough understanding of cPanel/WHM ****

Whilst we enjoy a fun loving culture, we do set high standards when it comes to our employees. If you think you have got what it takes to be a part of the team, shoot through your CV. All resumes/communication can be sent directly to careers@panthur.com.au